Payment Policy

These Payment Terms outline how we handle payments on our website. By placing an order, you agree to the terms below.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express)

  • PayPal

  • Other locally accepted methods (where available)

All payments are processed securely via Stripe or PayPal. We do not store or have access to your full payment details.

2. Currency

All prices on our website are listed in GBP (£ – Pounds Sterling).
If you are shopping from outside the UK, your bank or card provider will automatically convert the total into your local currency at the current exchange rate. Additional fees may apply depending on your provider.

3. Payment Timing

Payment is taken in full at the time of purchase. No items will be dispatched until payment has been successfully processed.

4. Taxes and Duties

For UK customers, prices shown are the total you’ll pay, with no additional UK taxes added at checkout.
If you are ordering internationally, you may be subject to additional customs duties, import taxes, or handling fees upon delivery, depending on your country’s regulations. These charges are the responsibility of the customer.

5. Order Confirmation

Once your payment is processed, you will receive an order confirmation by email. If you don’t receive this within a few minutes of purchase, please check your spam folder or contact us directly.

6. Failed or Declined Payments

If your payment is declined, please try an alternative method or reach out to your card provider. Orders will not be processed until full payment is received.

7. Gift Cards and Store Credit

If you’ve been issued a gift card or store credit, you may use it at checkout. Gift cards are non-refundable and may not be exchanged for cash. If you paid with a gift card in error or during an offline transaction, please contact us to ensure your balance is updated correctly.

8. Need Help?

If you have any questions about payment, or run into any issues during checkout, please don’t hesitate to get in touch.